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Frequently Asked Questins (FAQ's)
Where are the tapestries made?
All are woven in France, Belgium or Italy, generally by very old-established
weavers. Most are reproductions of originals in museums and private
collections throughout the world. Most of these were originally
from France or Belgium but some came from weavers in Italy, Netherlands,
Germany, England, Russia or Czechoslovakia.
What
materials are used?
As a general rule, smaller and medium tapestries are composed mostly
of cotton, with some viscose to add sheen. Wool/cotton blends give
greater depth, fullness and richness to the larger tapestries. Weavers
occasionally use finer or thicker yarns to give pieces greater delicacy
or depth.
Are they made by hand or machine?
Today very few are woven by hand and they are naturally very expensive.
All our tapestries are woven on machine looms based on the Jacquard
loom first used in Flanders in 1804.
How do I hang my tapestry and care
for it?
We include instructions for the different ways you can hang your
tapestry. This is surprisingly easy. The only care it needs is to
remove any dust periodically - use a soft brush or the drape attachment
of your vacuum cleaner. In the unlikely event that soiling occurs,
the hanging may be dry cleaned with care
What
should I consider when selecting a tapestry?
Shape: vertical as well as horizontal designs are available
Size: proportion is important so allow for surrounding wall space.
Colour: you will probably want to 'tie-in' the tapestry into the
existing décor. You can accentuate this by hanging cords
with tassels on either side - this also adds more drama.
Style: our range is enormously wide, including medieval, renaissance,
rustic, elegant, arts and crafts, and impressionist scenes. Enjoy
browsing through the gallery.
How accurate are the colour samples that you
show on your site?
Despite our
best efforts, the colours you see on your screen may vary from the
actual colour of the product. We represent our product colours as
accurately as possible, but different monitors show colours differently.
So we cannot guarantee the accuracy, but rest assured, we have showcased
colours that are best represented online to give you every confidence
in your purchase. If you have any questions please call us at 1-877-861-5023.
Is it safe to give my
credit card information out over the Internet?
This is the
number one question of concern for customers shopping on the Internet.
We use technology that ensures your personal and payment information
is kept confidential and secure. We deal with a company called BeanStream,
which is a certified secure payment processor with over 600 clients.
We, ourselves, are a member of the Better Business Bureau and have
been in business since 1987. A company can only grow and prosper
if it satisfies it customers. If you ever have a concern about us,
or our dependability, we want to know about it. Our future depends
on our reputation.
When can I talk to someone in
customer service?
You can talk to a customer service representative at 1-877-861-5023
Monday to Friday from 8:00 a.m. to 4:30 p.m. Pacific Standard Time.
Outside of these times, you can send us an e-mail message or leave
us a voice message and will respond promptly. Please be advised
that we will be closed on all Statutory Holidays.
What forms of payment do you
accept?
We accept Visa,
MasterCharge, American Express, cashiers cheques and certified cheques.
Do you charge sales tax?
Since our company
is based in British Columbia, Canada, if you live in Canada, 7%
GST will be added to your order. If you live in British Columbia,
7% GST and 7.5% PST will be added to your order. We do not currently
collect sales tax if you reside outside of Canada. This will change
if taxes are imposed on Internet sales by law.
Will I receive confirmation
of my order?
You will receive
an e-mail purchase receipt after you place your order. You will
also receive two more messages from us. The first message will provide
as estimated ship date for your order. The second message will be
sent once you have received your new window coverings or tapestry
to make sure that you are happy with your purchase.
Do you carry products that are
not shown on your web site?
Yes, we do.
In fact, we have available a wide variety of upholstery fabrics,
drapery fabrics, wallpapers and window fashions, from various manufacturers,
that we do not list on site. If you have a specific request for
an item that you have seen elsewhere and would like a quote for,
e-mail us at customerservice@northernblinds.com or call us toll-free
at 1-877-861-5023 and we will make every effort to supply that item,
at a competitive price.
How do you deliver?
Orders are generally
shipped within ten days, allowing time for any custom finishing.
We will advise you if a delay is anticipated.
Shipping Costs
Surface (ground) shipping is free, via the postal service. If express
service is required you just pay the small extra amount of $10
What is your return policy
on tapestries?
We have a 30-day satisfaction guarantee (excluding shipping and handling). Return instructions and directions must
be obtained before returning to obtain refund. Call our customer
service desk at 1-877-861-5023 for said authorization. A full refund
will be credited towards another purchase. If you decide not to
repurchase, your return will be subject to a 10% re-stocking charge.
Tapestry Sizes
All the sizes are shown in inches with the height first and width
second. A tapestry which is shown to be 25"x50" is 25"
in height and 50" wide. Tapestries are a woven product. Due
to slight variations in weaving from one shipment to another, tapestries
may vary in size +/- 5%.
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US Customer Information